Achieving Profitable Growth through Exceptional Customer Experience
by CA

In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving these objectives. It will draw on the approaches being followed by leading industry players, and describes what they are doing to mitigate risks and increase the opportunity for financial success, particularly regarding the new growth areas that clearly exist in emerging technologies - such as mobile broadcast TV or fixed-mobile convergence (FMC) - and market segments (such as family, foreign national, prosumer, SoHo worker, Small/Medium Business (SMB), or enterprise).
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