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Warranty Management as Your Competitive Differentiator: How to Reduce Costs and Improve Customer Satisfaction by SAS Institute Inc.

September 01, 2008 - Read on for a discussion of ten business realities constraining today’s warranty management programs - and what progressive companies should be doing about them.

Web 2.0 Applications: Measurement Challenges and How to Address Them by Keynote Systems

February 01, 2008 - The Internet and the Web continue to evolve, delivering new customer experiences and increased application utility. The label - Web 2.0 - signifies the newest and best examples of this evolutionary process.

Web 2.0 Email Marketing: 5 Steps to Unrivaled Results by Silverpop Systems Inc.

August 01, 2008 - This whitepaper explores the Internet phenomenon known as “Web 2.0” that is reshaping the Internet and helping marketers. Also discussed are five techniques for staying competitive and achieving high returns in a Web 2.0 world.

Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience. by SAP America, Inc.

June 01, 2008 - This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM.

Webcast - Simple Storage for Oracle Database 10g and 11g by Hewlett-Packard Company

July 01, 2008 - Attend this mediacast/podcast with Jeff Day of HP and Stan Gibson of SearchStorage.com to learn how to ease your management burdens while reducing storage expenditures.

Webcast On-demand: Enterprise Architecture meets SOA: Applying EA Practices to SOA Implementation by Telelogic, An IBM Company

July 01, 2008 - It is critical that organizations align strategic and business goals with IT to create services that reflect what customers really want and need. Watch this webcast to learn how Enterprise Architectures can help implement Service Orientated Architecture.

Whatever Happened to Service? by SERVICEPower.

June 01, 2008 - After investigating the market, Quality Store selected an integrated retail scheduling system from SERVICEPower that provides guaranteed client and customer service results.

Whitepaper: Maximize IT Flexibility and Lower Costs with Grid Computing on Windows by Oracle Corporation.

June 01, 2008 - This document discusses grid computing, Oracle’s definition of it, the elements that comprise an Oracle Enterprise Grid Computing environment, and Oracle Grid on Windows.

Why B2C Database Marketing Firms Don't Understand B2B Companies by Extraprise Group, Inc.

August 01, 2008 - This whitepaper explains why B2C-oriented database marketing firms lack an understanding of how the data they manage and discover are really used. It also addresses how B2B marketers need a complex process to make their efforts more productive.

Why Companies Fail: And the Information Imperatives to Help Ensure Survivability by Kalido

June 01, 2008 - According to recent research, detailed in this paper and analyzing the performance of the 1,000 largest U.S. companies over the past 40 years, about 80 percent of companies presently are stagnating or are in decline.

Worst Practices in Business Intelligence: Why BI Applications Succeed Where BI Tools Fail by Information Builders Inc

June 01, 2008 - Discover the 4 worst practices for business intelligence (BI) deployment and gain insight on how to overcome these pitfalls in order to tap into the power of BI. Learn how to achieve success with your departmental or enterprise-wide BI initiatives.

Worth the Wait: Why SQL Server 2008 is Great by Quest Software, Inc

April 01, 2008 - This white paper will introduce you to the top ten features and capabilities in SQL Server 2008 which may be very exciting and valuable.

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