Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..

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Customer Information Management/ Customer Databases | Customer Relationship Management (CRM) | Sales Force Automation (SFA) | Customer Service (General) | Customer Experience Management (CEM) | Sales Management | Data Security | Customer Self-service/ e-Self Help | Content Delivery Networks/ Web Application Acceleration | Customer Data Integration

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Rich Internet Applications: Design, Measurement, and Management Challenges by Keynote Systems February 25, 2008 - (Free Research) This paper describes the evolution of traditional Web pages and applications and reviews the behavioral characteristics of the emerging class of Rich Internet Applications(RIA). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting Essential Information: Securing the Foundation of the Internet Business Platform by Websense, Inc. July 2008 - (Free Research) Today's threats use Web 2.0 to integrate daily operations that has changed the requirements for web security, email security and data loss prevention. Download this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc. (E-mail this company) CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Control the Customer Experience - Improve Marketing, Sales, and Service Processes with TechExcel CRM by TechExcel, Inc. (E-mail this company) May 2006 - (Free Research) In today's extremely competitive Internet economy it is more important than ever for companies to fully embrace new technology to optimize their business processes. Find out how TechExcel's CRM incorporates The Active Customer model for the three core business groups - employees, customers, and partners. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ESG Report - Thought Leadership Series: Data Management Challenges in the Internet Computing Era by Brocade Communications Systems, Inc. April 2008 - (Free Research) No longer primarily concerned with blockbased, transactional data, new IT initiatives must deal with a new breed of data--one that is almost exclusively file-based. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Maximize Availability with Oracle Database 11g IT Briefing by Oracle Corporation. January 2008 - (Free Research) High availability and disaster recovery are increasingly in demand to support mission-critical applications. Learn how Oracle 11g offers maximum availability with the combination of high availability and disaster recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Migration and Consolidation: Leveraging Your Current Assets to Build a Centralized Storage Solution with the Maestro File Manager by Attune Systems, Inc. April 2008 - (Free Research) The Maestro volume manager allows multiple types of storage to be consolidated into grow-able storage repositories that can then be shared out to applications and users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Database 11g on Windows: Development and Deployment by Oracle Corporation. March 2008 - (Free Research) This white paper focuses specifically on .NET development with the Oracle database and Oracle database server integration with Windows. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Secure Your System i Web Applications by Bsafe Information Systems September 2008 - (Free Research) In this paper, speaker Jim Mason describes about the security of systemi web applications and talks specifically about systemi security concepts and features. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Embarcadero® DBArtisan® 8.5 by Embarcadero Technologies, Inc. March 2008 - (Free Research) Embarcadero® DBArtisan®, the leading cross-platform database administration tool, helps DBAs maximize availability, performance, and security. DBArtisan boosts productivity so DBAs can manage larger, more complex databases. (DEMO) VIEW ABSTRACT | GO TO DEMO

Embarcadero® Change Manager™ 4.0 by Embarcadero Technologies, Inc. March 2008 - (Free Research) Embarcadero® Change Manager™ offers database developers and DBAs a complete set of schema, data, and configuration tools to manage the change management lifecycle. (DEMO) VIEW ABSTRACT | GO TO DEMO

Oracle Database Vault by Oracle Corporation. July 2008 - (Free Research) Oracle Database Vault is the industry's leading database security solution for addressing regulatory compliance and concerns over internal threats. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Label Security For Privacy and Compliance by Oracle Corporation. July 2008 - (Free Research) Oracle Label Security helps organizations address security and compliance requirements using sensitivity labels such as "confidential" and "sensitive." (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Whatever Happened to Service? by SERVICEPower. June 2008 - (Free Research) After investigating the market, Quality Store selected an integrated retail scheduling system from SERVICEPower that provides guaranteed client and customer service results. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dispatch Direct for Field Service Automation by Dispatch Direct April 2008 - (Free Research) Dispatch Direct allows Intelex to access all the information they need to manage their daily service calls, including the location of their service people, appointment schedules, length of time spent at each call and project status. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Productivity 101: Four Things You Need to Know by Cisco Systems, Inc August 2008 - (Free Research) Highly productive companies invest in a wireless strategy that extends productivity to factory and sales floors, conference rooms, lunch areas, remote offices--anywhere the job needs to get done. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The One-to-One Marketing Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey by Infor. March 2008 - (Free Research) This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Subscriber Data: How Service Providers Can Mine the Gold Buried in Their Networks by Alcatel Lucent August 2008 - (Free Research) This white paper discusses how customer information or subscriber data is an important asset to be managed. Learn how service providers can use subscriber data as a foundation to generate new revenue streams and strengthen their brand. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Titan 3000 Series High Performance Network Storage by BlueArc Corp. August 2008 - (Free Research) BlueArc’s Titan 3000 Series is the next generation of intelligent platforms for file services designed to meet the requirements of today’s sophisticated enterprise data centers and high performance applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Managed Service Delivery with Secure Application Acceleration by Blue Coat July 2008 - (Free Research) Large-scale enterprises, as well as small- and mid-size businesses (SMBs) are facing economic challenges. This whitepaper examines theses trends and challenges while identifying the best way to optimize network and application performance and security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ACom3 Technology by AcTEK August 2008 - (Free Research) This whitepaper paper outlines ACom3 software applications ad will discuss Architecture, Platforms, Security, Integration and Scalability. ACom3 software provides a strong platform for managing all aspects of corporate commission and incentive programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Know When You Need Professional Data Entry Software by Viking Software Solutions. April 2008 - (Free Research) Take a look at the methods your organization uses for data entry. Run your own labor costs through the calculation given in this white paper, and factor in the importance of data accuracy. You should be able to tell if your company can benefit from… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Best Practices to Optimize Salesforce Performance by Oracle Corporation. August 2008 - (Free Research) CRM best practices on how to empower all of your sales force to achieve the same performance and results as your top salespeople. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is a Data Warehouse the Only Option for Business Intelligence? by Information Builders Inc. (E-mail this company) October 2007 - (Free Research) While data warehouses are important for many types of analytical systems, they aren’t always necessary. Building a data warehouse can dramatically increase the cost of a BI project. This paper describes data warehouses, along with many other options for placing relevant, timely information in the hands of business users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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